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May 04, 2015

CRM Featured Articles

C9 Sharpens Forecast with New Features

User polls combined with machine learning capabilities give sales reps a better view into the future of their deals.

Don’t Blame Apathetic Agents for Poor Customer Service

Agents who have mentally checked out of their jobs means dissatisfying customer experiences. But why are they detached? Hint: Look up the corporate ladder. (Featured on

FirstRain Releases Personal Business Analytics for Sales 2.0 on Salesforce’s AppExchange

Added capabilities will update salespeople about their most relevant prospects within the CRM systems.

Magazine Features

The 6 Secrets of Successful Change Management

Are your salespeople resisting technology upgrade plans? ?Try these tips to bolster user adoption.


5 Reasons Motivating with Money Doesn't Work

Uncover what employees really need to succeed.

How to Empower Your Agents to Provide Exceptional Customer Service

In the contact center environment, it's crucial that agents are given the tools to provide exceptional customer service. Here are some suggestions on how to carry that out. (Featured on

Front Office

Adapt or Perish When Digital Disruption Strikes

It's nice to have options—that's how disruption starts.

CRM Across the Wire

Emma Unveils Major Product Enhancements

Emma has highlighted new products, new integrations, and new partnerships with Eventbrite and AVARI.

Jacada Receives Visual IVR Patent

Jacada issued a patent for its Visual IVR technology covering its contextual method of intelligent transition from self-service to agent assisted service.

Enghouse Interactive Introduces Control Center Client for Utilities

The solution helps utility companies manage their call center environments from one application.

Melissa Data Launches Listware Online

Listware Online brings cloud-based contact data quality to business users.

ComScore Launches Panel-Informed Attribution to Improve Advertisers' Targeting

ComScore's attribution solution provides a more complete picture of customers and powers more sophisticated segmentation Capabilities

CallTrackingMetrics Releases Spam Detective

Spam Detective keeps spam phone calls out of the call center.