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May 04, 2015
CRM Featured Articles
C9 Sharpens Forecast with New Features
User polls combined with machine learning capabilities give sales reps a better view into the future of their deals.
Don’t Blame Apathetic Agents for Poor Customer Service
Agents who have mentally checked out of their jobs means dissatisfying customer experiences. But why are they detached? Hint: Look up the corporate ladder. (Featured on SmartCustomerService.com.)
FirstRain Releases Personal Business Analytics for Sales 2.0 on Salesforce’s AppExchange
Added capabilities will update salespeople about their most relevant prospects within the CRM systems.
The 6 Secrets of Successful Change Management
Are your salespeople resisting technology upgrade plans? ?Try these tips to bolster user adoption.
5 Reasons Motivating with Money Doesn't Work
Uncover what employees really need to succeed.
How to Empower Your Agents to Provide Exceptional Customer Service
In the contact center environment, it's crucial that agents are given the tools to provide exceptional customer service. Here are some suggestions on how to carry that out. (Featured on SmartCustomerService.com.)
Adapt or Perish When Digital Disruption Strikes
It's nice to have options—that's how disruption starts.
CRM Across the Wire
Emma Unveils Major Product Enhancements
Emma has highlighted new products, new integrations, and new partnerships with Eventbrite and AVARI.
Jacada Receives Visual IVR Patent
Jacada issued a patent for its Visual IVR technology covering its contextual method of intelligent transition from self-service to agent assisted service.
Enghouse Interactive Introduces Control Center Client for Utilities
The solution helps utility companies manage their call center environments from one application.
Melissa Data Launches Listware Online
Listware Online brings cloud-based contact data quality to business users.
ComScore Launches Panel-Informed Attribution to Improve Advertisers' Targeting
ComScore's attribution solution provides a more complete picture of customers and powers more sophisticated segmentation Capabilities
CallTrackingMetrics Releases Spam Detective
Spam Detective keeps spam phone calls out of the call center.