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February 25, 2015
CRM Featured Articles
ACI Reveals the Winners of the 2015 Airport Service Quality Awards
It takes more than just flashy amenities to earn customers' praise. (Featured on SmartCustomerService.com.)
Appinions Launches Attention Analytics on Oracle Marketing AppCloud
The application enables content marketers to take a data-driven approach.
Increase Mobile Sales One Chat at a Time
Eighty-two percent of consumers would use live chat if it were available.
SIO Emerges as a New Contact Center Segment
Frost & Sullivan identifies support interaction optimization as a $1.3 billion global market category.
Pint of View
When It Comes to Marketing, Drop the Scare Tactics
It's not just what we say, but how we draw attention to it
CRM Across the Wire
RelateIQ Releases Sales Reporting Tools
RelateIQ apps let users track sales activities, pipelines, and results.
Webtrends Completes Worldwide Rollout of Webtrends Explore
Webtrends' data exploration application is now available to new clients.
Yardi Releases Yardi Senior CRM for the Senior Living Industry
Yardi Senior CRM is integrated with the full Yardi Senior Living Suite and features sales, marketing, and mobility tools.
Lattice Engines Partners with Madison Logic Data
Partnership provides Lattice customers with insights to predict the buyer's journey and improve account-based marketing