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February 09, 2015

CRM Featured Articles

Citrix, Box Turn to Gainsight for Customer Success

For the companies, customer success management is a growing concern.

MindTickle Releases Version 2 of MindTickle for Sales

MindTickle's sales training solution will run on a cleaner user interface and provide quicker communications for DIY sales trainers.

Magazine Features

The Hidden Sources of Poor Customer Service

Interactions should be designed with the customer in mind.


Take the Guesswork Out of Loyalty

Re-architect customers' journeys to deliver a unified brand experience.

Closing the Perception Gap Between Consumers and Customer Support

How to create a less-effort customer experience, regardless of the initial channel of contact. (Featured on .)

The Tipping Point

It's Time to Tear Up Your Sales Playbook

Stay relevant in today's competitive market with these five tips.

CRM Across the Wire

Vocalcom and Google Collaborate on Contact Center WebRTC Solution

The collaboration combines Vocalcom's expertise in contact center software with Google's expertise in Web applications.

Online Chat Benefits Wireless Customer Care, J.D. Power Study Finds

The use of online channels for customer service are leading to greater satisfaction across the wireless industry.

Attivio Releases Version 4.3 of Its Enterprise Search Solution

Attivio 4.3 helps firms build, deploy, and manage highly strategic search and analytics applications.

Jacada Releases Ticket Guidance in the Zendesk App Store

Jacada Ticket Guidance adds guidance and workflow within Zendesk.