CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

December 22, 2014

CRM Featured Articles

3 Best Practices to Avert Contact Center Fraud

19 Dec 2014

As businesses head into the new year, more emphasis is being placed on security. Here are some measures companies can take to mitigate risks in the contact center. (Featured on SmartCustomerService.com.)

Paytronix Expands Integration with NCR to Help Predict Consumer Behavior

18 Dec 2014

The loyalty platform provider makes its solutions available to more customers through NCR's Cloud Connect.

HP Releases Digital Customer Experiences Package for Oracle

16 Dec 2014

New services intend to enhance, personalize, and solidify customer engagement in multiple channels.

Viewpoints

The State of Knowledge Management 2014

31 Oct 2014

Is your company frequently ripping and replacing knowledge management systems? Consider these suggestions instead. (Featured on SmartCustomerService.com.)

3 Steps for Scaling Customer Service for Small Business

05 Dec 2014

Balance human interactions with technology.