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December 03, 2014

CRM Featured Articles

Experian Introduces Holiday Hot Sheet; Joins Growing Group of Vendors Reporting Consumers' Holiday Habits

The Hot Sheet reports weekly shopping trends and provides campaign tips.

LevelEleven Launches Scorecard Solution to Stimulate Sales

The sales performance platform provider responds to customers' needs for effective behavior monitoring.

Magazine Features

5 Hot Customer Service Technologies

The latest innovations add a sense of immediacy to customer interactions.


3 Tips to Shut Down Showrooming and Increase Sales During the Holidays

Here's how to get customers to complete their purchases in-store. (Featured on

5 Tips for Effective B2B Content Marketing

Have a strategy that supports your goal.

Front Office

Why You Should Consider Customer Journey Maps

While creating a customer journey map that accounts for experiences across multiple channels might sound difficult, it is possible.

CRM Across the Wire

BlueConic Launches Actionable Journey Insights

New capabilities help marketers discover new user segments and understand user journeys.

TIBCO Updates Its Jaspersoft Platform

TIBCO's Jaspersoft 6 helps developers embed dashboards within their Web apps.

Klink Unveils Big Data Enterprise Solution for the Voice Channel

Klink's enterprise platform brings up relevant information about contacts during the interaction.