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October 20, 2014

CRM Featured Articles

Contact Centers Cuddle Up to Intelligent Virtual Assistants

Cold software combined with warm bodies equals happy customer care. (Featured on

At Dreamforce, Unveils Road Map for Service Cloud Updates

Many new features delivered already, with more on the way.


Don't Gamble with Your Customer Experience Strategy

Ground your marketing approach in insightful customer data.

The Dirty Dishes of Contact Centers

Increase contact center efficiency by avoiding the clutter of an unruly technology stack and adopting a channel-centric approach. (Featured on


Mastering the Alignment of Sales and Marketing

With today's connected customers, engagement is more vital than ever.


Automation Creates More Jobs Than It Eliminates

More than two-thirds of companies that have replaced workers with automation added new positions as a result.

CRM Across the Wire

Jacada Partners with Kobil Systems

The deal merges Jacada's Visual IVR with Kobil's authentication solution.

8x8 Adds Social Customer Service Capabilities from Conversocial

New partnership expands omnichannel capabilities of 8x8's Virtual Contact Center with large-scale social media engagement.

C9 Releases Sales Advisor Powered by IBM Watson

C9 Sales Advisor mines billions of sales observations to drive better deals.

Cloudwords Powers Globalization Capabilities of Oracle Marketing Cloud

Cloudwords adds support for Oracle Responsys, Oracle Content Marketing, Oracle Web Center Sites, and Web Center Content for global marketing.

Logi Analytics Adds Self-Service Reporting and Dashboards to Logi Info

Self-service features include new, secure sharing for workgroup collaboration.

ClearSlide Releases Three New Sales Products

ClearSlide Follow, ClearSlide Mail, and ClearSlide for increase sales leader visibility.