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August 06, 2014
CRM Featured Articles
93 Percent of Retailers Strive to Bridge E-Commerce and In-Store Supply Chains
Companies' top priority is enabing 'seamless' customer experiences.
The 2014 CRM Rising Stars
The vendors we honor made significant advances in a variety of areas this year, giving clients of all kinds the opportunity to grow and compete in a challenging business environment.
The Contact Center Revolution
While the benefits of the cloud are obvious, figuring out the logistics is less clear.
The Tipping Point
Are You Wasting Your Customer Experience Spend?
B2Bs must close the gap between spending and results.
CRM Across the Wire
Salesforce.com Introduces Desk.com Support Center with Video
With the new Video Support Center, companies can now deliver video to customers for self-service support from Desk.com.
Salesgenie Expands Its Platform
Lead management, dialer, and email marketing capabilities round out the new features of Salesgenie.
Verve Unveils Verve Direct Platform for Location-Based Mobile Advertising
Verve Direct allows advertisers to buy location-targeted mobile campaigns via a direct interface.
WalkMe Redesigns Its Customer Engagement Platform
New user interface and features are part of the new Web engagement offering.
Yashi Partners with LiveRamp to Use CRM Data in Online Video Advertising
Location-focused online video advertising company integrates with LiveRamp's data onboarding service.
Microsoft Brings Dynamics CRM to 17 New Countries
Global expansion plans continue for Microsoft Dynamics, along with Azure and Office 365.