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June 25, 2014
CRM Featured Articles
FirstRain Introduces Personal Business Analytics for Salesforce1
FirstRain's Personal Business Analytics for Salesforce1 will be generally available next month.
3 Reasons CEOs Should Provide Direct Customer Support
Speaking directly to customers offers unique insights into their needs—and how your business can meet them.
Sensor Data Expands Possibilities for BI
We're entering the age of "personal analytics."
Ovum Expects Home-Based Agents to Soar by 2017
The annual growth rate is twice that of the brick-and-mortar contact center outsourcing market.
CRM Across the Wire
Oracle Acquires LiveLOOK
Oracle to offer co-browsing as a integral part of its Service Cloud.
Vee24 Launches Live Help Solutions for Retailers' Mobile Apps
VeeStudio SDK and VeeAssist are designed for mobile apps and phone-based call centers.
LiveHive Releases Sales Collateral Analytics for Gmail
New integration with Google's Gmail tracks email views and file shares.
Cirrus Insight Launches Email Tracking, Analytics
Users can now turn to Cirrus to report on email opens and Salesforce.com events.
Constant Contact and Xero Partner to Give SMBs Marketing Intelligence Based on Customer Sales Data
The partnership between Constant Contact and Xero empowers users to turn accounting data into targeted marketing campaigns.