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June 25, 2014

CRM Featured Articles

FirstRain Introduces Personal Business Analytics for Salesforce1

FirstRain's Personal Business Analytics for Salesforce1 will be generally available next month.

Viewpoints

3 Reasons CEOs Should Provide Direct Customer Support

Speaking directly to customers offers unique insights into their needs—and how your business can meet them.

Insight

Sensor Data Expands Possibilities for BI

We're entering the age of "personal analytics."

Ovum Expects Home-Based Agents to Soar by 2017

The annual growth rate is twice that of the brick-and-mortar contact center outsourcing market.

CRM Across the Wire

Oracle Acquires LiveLOOK

Oracle to offer co-browsing as a integral part of its Service Cloud.

Vee24 Launches Live Help Solutions for Retailers' Mobile Apps

VeeStudio SDK and VeeAssist are designed for mobile apps and phone-based call centers.

LiveHive Releases Sales Collateral Analytics for Gmail

New integration with Google's Gmail tracks email views and file shares.

Cirrus Insight Launches Email Tracking, Analytics

Users can now turn to Cirrus to report on email opens and Salesforce.com events.

Constant Contact and Xero Partner to Give SMBs Marketing Intelligence Based on Customer Sales Data

The partnership between Constant Contact and Xero empowers users to turn accounting data into targeted marketing campaigns.