CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 21, 2014


Use Gamification Strategies to Boost Your Team's Batting Average

Look to America's favorite pastime to inspire your sales team.

Case Studies

Snapfish Finds Live Chat a Snap for Customers and Agents

Photo-sharing site uses Live Person to help members with design projects.

Customer Experience

The Rise of Empathy

Six steps for understanding your customers.

CRM Across the Wire

SAP to Acquire SeeWhy

SeeWhy's real-time behavioral marketing technology complement's SAP's hybris offerings.

Microsoft and SAP Expand Their Partnership

Microsoft's ongoing collaboration with SAP seeks to improve cloud and data interoperability and deliver new mobile and productivity solutions.

Coveo Personalizes the Search Experience for Sitecore Web Sites

Coveo has upgraded its Coveo for Sitecore search solution with additional integrations.

Spredfast Launches the Spark Social Marketing Tool

Spredfast Spark empowers marketers to monitor trends in social media, uncover conversations, and take action.

Synety Updates CloudCall for Salesforce

Synety adds telephony apps inside Salesforce CRM.

Full Circle CRM Launches Weighted Campaign Influence

Weighted Campaign Influence provides marketers with insights into campaign performance.