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April 28, 2014

CRM Featured Articles

Yesware Launches Mail Merge to Boost Sales Email Efficiency

New tool enables salespeople to send highly personalized emails to hundreds of potential customers.

Infusionsoft's ICON14: Treating People Better to Better Your Business

Speakers stress the value of transparency with the public.

Infusionsoft's ICON14: How to Thrive in the Connection Economy

Small businesses can leverage CRM faster and better in a digital world.


The New-Age Contact Center: 3 Steps to Fostering Highly Engaged Employees

New technologies and best practices can play an important role in improving employee engagement and customer service in today's radically changing contact center. (Featured on

8 Tips Every SMB Should Know

Ensure loyalty by putting customers first.


Contact Center Satisfaction Dropped 10 Percent in 2013

Companies can rebound by providing more multichannel customer service options.

How Reliable Is That Online Review?

Twenty-one percent of consumers write about products they've never used.

CRM Across the Wire

Salesforce ExactTarget Marketing Cloud to Deliver LinkedIn Sponsored Updates

New deal empowers marketers to manage, track, and improve ROI for LinkedIn Advertising.

Satmetrix Releases Satmetrix Standard for SMBs

Satmetrix Standard helps SMBs develop customer experience management programs based on the Net Promoter Score (NPS) methodology.

Ifbyphone Introduces Spring 2014 Release

Ifbyphone's Spring 2014 Release enables marketing and sales teams to monetize and manage the surge of inbound calls from smartphones.

Constant Contact Launches Toolkit for SMB Marketing Automation

Constant Contact's Toolkit offering lets businesses see how campaigns are doing.