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April 16, 2014

CRM Featured Articles

GetFeedback Revamps CRM Platform with an Emphasis on Mobile Engagement

Features include deeper integration with, white labeling, and custom integration of APIs. (Featured on


Experience Improved Results with a Cloud Contact Center Solution

Improve your lead conversion rates as well as your customers' experiences. (Featured on

6 Strategies to Protect Your Brand in a Multichannel World

Don't be burned by poor social media management.

Case Studies

The General Reboots Agent Training with Intradiem

The online auto insurance provider updates agent skills with Intraday Management technology.

Small Biz Buzz

Subscriptions Boost Customer Engagement...and Business

Think about business as a collection of consumers.

CRM Across the Wire

Savo Debuts Sales Process Pro, a Sales Productivity Platform

Savo Sales Process Pro integrates with CRM solutions, marketing automation tools, and sales methodologies.

OpenText Launches Experience Suite for Omnichannel Messaging

The Open Text Experience Suite helps users manage media, Web, social, and interactive content.

Shift Launches Twitter Ads Solution

Shift's Twitter Ads solution is a self-service tool for marketers to leverage Lead Gen Cards, CRM Matching, Retargeting, Twitter ID Tailored Audiences, Conversion Tracking, and more.

IPC and TeleWare Group Partner on Mobile Call Recording Solution

Network-based service to enable financial services firms to meet Dodd-Frank and MiFID mobile recording regulations.