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March 03, 2014

CRM Featured Articles

Looker Adds Capabilities to Its Datafold Engine

BI tool now supports persistent derived tables.

Magazine Features

The 2014 CRM Service Leaders


3 Top Customer Experience Trends in 2014

By paying attention to these trends, companies can elevate the customer experience, build loyalty, and increase satisfaction. (Featured on

Growing Acceptance of SaaS Is Good News for CXM

Companies find cost effectiveness, efficiency, and flexibility in expanded cloud offerings.

Front Office

Top 3 Customer Service Trends for 2014

This year's hottest customer service trends include social media, cloud technology, and mobile devices.

CRM Across the Wire

Swiftpage Previews Act! Cloud

Swiftpage will release Act! solutions as part of an expanding cloud lineup, giving users automated recommendations for sales processes.

Avrick Direct Offers Lifestyle Change Marketing

Avrick's Lifestyle Change Marketing alerts companies to significant events in their customers' lives and allows them to tailor marketing messages to fill specific needs at that time.

Nimble Partners with Talkdesk to Create Social Call Center for Sales Teams

The partnership between Nimble and Talkdesk pairs entire customer contact histories from all channels.

Astute Previews ePowerCenter 9

The latest version of Astute ePowerCenter is due for full release this spring.

Silverpop Updates the CoreMotives Email Marketing Solution

CoreMotives now offers behavior-based lead nurturing and A/B testing. Launches Customer-Centered Technology

TeamSupport's enhanced features give support agents a deeper view of customers to identify trends and issues.