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March 05, 2014
CRM Featured Articles
U.S. Spending for Cloud Contact Center Services Could Reach $1.6 Billion in 2018
In a Q&A, IDC analyst Melissa O'Brien talks about the adoption surge in the cloud contact center services market. (Featured on SmartCustomerService.com.)
Demandbase Updates B2B Retargeting
New functionality in Demandbase's B2B Retargeting solution lets users define who gets retargeted and for how long.
The 2014 CRM Service Awards
Predicting Buyer Intent
The best sources for predictive attributes may be closer than you think.
Speech Analytics Is an Enterprise Change Agent
Expanding beyond the contact center is a challenge to overcome.
CRM Across the Wire
InsideView for Marketing Released for Microsoft Dynamics CRM
InsideView for Marketing helps marketers build and maintain databases and deliver business insights.
BPMonline Releases BPMonlineCRM 7.2
New release of BPMonline CRM 7.2 brings security and business process management enhancements.
Loyalty Builders Launches Free Customer Opportunity Analysis
Loyalty Builders' COA examines the health of customers by analyzing measures of customer engagement, purchases, risk, and revenue distributions.