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March 05, 2014

CRM Featured Articles

U.S. Spending for Cloud Contact Center Services Could Reach $1.6 Billion in 2018

In a Q&A, IDC analyst Melissa O'Brien talks about the adoption surge in the cloud contact center services market. (Featured on

Demandbase Updates B2B Retargeting

New functionality in Demandbase's B2B Retargeting solution lets users define who gets retargeted and for how long.

Magazine Features

The 2014 CRM Service Awards


Predicting Buyer Intent

The best sources for predictive attributes may be closer than you think.

Scouting Report

Speech Analytics Is an Enterprise Change Agent

Expanding beyond the contact center is a challenge to overcome.

CRM Across the Wire

InsideView for Marketing Released for Microsoft Dynamics CRM

InsideView for Marketing helps marketers build and maintain databases and deliver business insights.

BPMonline Releases BPMonlineCRM 7.2

New release of BPMonline CRM 7.2 brings security and business process management enhancements.

Loyalty Builders Launches Free Customer Opportunity Analysis

Loyalty Builders' COA examines the health of customers by analyzing measures of customer engagement, purchases, risk, and revenue distributions.