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January 29, 2014

CRM Featured Articles

Vendavo Launches SaaS-Based Profit Advisor

Automated price-optimization solution targets midmarket companies seeking profit advantages.


Nurture Your Leads for Successful Outcomes

Emphasize quality over quantity.


The Key to Delivering Amazing Customer Service

Shep Hyken outlines Ace Hardware's secrets to going beyond 'satisfactory.'

Pint of View

Bidding Social CRM a Fond Farewell

A transformative term is being retired. What does it mean to us?

CRM Across the Wire

BigContacts CRM Now Synchronizes with Microsoft Outlook

BigContacts' Outlook plugin lets users sync contacts, calendars, events, and tasks.

LiveOps Acquires UserEvents

The UserEvents acquisition gives LiveOps real-time, contextual routing capabilities and adds to its cloud contact center solutions portfolio.

Infer Launches Smart Signals for Business Intelligence

Infer Smart Signals draws on the Web to provide sales reps insight on prospects.

Amdocs Releases CES 9.1

Amdocs CES 9.1 includes new social and SMB capabilities for personalized experiences across channels and devices.

SDL Launches SDL Customer Experience Cloud

SDL Customer Experience Cloud Helps marketers deliver a consistent experience across devices and languages.