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January 15, 2014


When Fraud Prevention Gets in the Way of Customer Experience

Online merchants must balance protecting customers with giving them what they want.

Case Studies

Pizza Hut Slices Customer Base with Segmentation

Capillary Technologies delivers results through consumer behavior intelligence and targeted time-focused campaigns.

The Tipping Point

Putting Customers Before Politics

COOs struggle to navigate a siloed structure.

CRM Across the Wire

Aspect Software to Deploy Salesforce's ServiceCloud

The aim of using Salesforce's Service Cloud is to improve customer service and support. (Featured on

Clutch Partners with RetailNext on Consumer Loyalty Platform

The integration of Clutch Platform via RetailNext Personalization API enables retailers to deliver real-time, in-store offers to loyal customers.

Starmount Releases Version 3.0 of Its Omnichannel Customer Engagement Platform and Mobile Selling Solutions

Key features of Starmount Connect and Engage 3.0 include clienteling and integration to leading solutions for omnichannel commerce.

Kana Releases Latest Version of Lagan Enterprise for Government

The new version of Lagan Enterprise simplifies management of social media and online self-service.

Moxie Software Names New CEO

Tech veteran and former CEO of Tealeaf Rebecca Ward takes the top spot at Moxie.