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January 13, 2014

CRM Featured Articles

IBM Invests $1 Billion in Watson for Analytics and Big Data

IBM's Watson supercomputer now has its own group within IBM and a budget of $1 billion to grow its technology and partner ecosystems.

Logi Analytics Launches Logi Vision, Reaffirms Commitment to Deliver "Analytics Everywhere"

New platform promises to bring data discovery and analytics to business users, not just data scientists.

Magazine Features

Risk-Proof Your CRM System

Focus on the people and the process, not the technology.


Six Things Every Customer Experience Center Can’t Do Without

Managing your customers and ensuring that they have a wonderful experience with your product and company is your job—but do you have the right tools to ensure your success? (Originally appeared on

Demystifying Customer Returns

OEM/retailer collaborations may be the key to cutting losses and satisfying customers.

Scouting Report

A TCPA Warning for Outbound Dialers

Companies that don't keep up with the latest regulations will pay the price.

CRM Across the Wire

Cirrus Insight Brings Automated Calendar Scheduling to Salesforce and Gmail

New plug-in brings merges calendars and appointments with Salesforce customer data in

Realty Develops an Industry-Specific CRM System

Search Realty has developed its own proprietary CRM called CocoonCRM for managing sales leads and customer contacts.

Indiegogo Releases Outpost Platform for Crowdfunding

Indiegogo Outpost lets companies run campaigns on their own Web sites and simultaneously.