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August 21, 2013
CRM Featured Articles
SAP Releases SAP Social Contact Intelligence
The new analytics application lets companies derive sentiment analysis and contact insights from internal and external sources.
Parature Announces Latest Version of Its Multichannel Customer Service Software
The solution offers improved agent efficiency and case management through updates in service level agreements, automation, in-app mashups, Mobile Service Desk, and reporting.
Echopass Releases Large Enterprise Edition Bundle
New bundled cloud package includes more than 40 apps for large contact centers.
LiveLOOK Adds In-App Capabilities to Customer Service Solutions
New In-App Co-Browse solution lets customer service agents help customers find what they need in mobile applications.
What Experiences Will Your Customers Remember?
Good or bad, some experiences stay in consumers' minds for years. The difference between the two lies in the hands of your employees.
Five Hidden Factors That Can Make or Break Your Sales Team
Basic solutions for sales success.
How to Beat Showrooming
Retailers don't have to feel powerless against the Internet.
Pint of View
Giving Small CRM Players Due Credit
CRM's reality contest, and why you should pay attention.