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April 17, 2013

CRM Featured Articles

InsightsOne Launches Predictive Intelligence Marketing Workspace

The new solution brings predictive analytics to marketing initiatives.

Jacada Releases Visual IVR Plus

New product takes advantage of graphical interfaces on mobile and Web platforms.

Teradata Debuts Interactive Customer Engagement Offering

Unites digital marketing with enterprise data warehouse capabilities.


A Primer for Preventing Customer Churn

Why current acquisition, loyalty, and retention strategies are not working.


Evolving Social CRM to Become CRM—Again

Move your CRM implementation to the next generation.

Case Studies

National Nonprofit Engages Social Donors

With the help of EpiServer, the National Down Syndrome Society replatforms its Web presence.