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November 19, 2012

CRM Featured Articles

HootSuite Beefs Up Facebook Targeting Capabilities

New features let marketers target users by gender, age, relationship status, education, and more.

Zendesk and Magento Team Up in Platform Integration

Alliance will drive customer service support for e-commerce sites.

SoundBite Communications Enhances Compliance Suite for Contact Centers

Multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.

Zuora Adds Subscription Finance Analytics to Z-Finance

Includes partnerships with GoodData, SaaSOptics, and ScoutAnalytics.

Many Businesses Are Still Unsure About Social's Benefit

An IBM study finds that more than three quarters of business leaders are struggling to incorporate social media into their daily work lives.


Applying Data Analytics to Customer Interactions

A three-part framework for making data work for your business.


What's Your Prospect's Score?

Companies get savvier at finding the hottest leads.

Case Studies

Work-at-Home Solution Flies for Alaska Airlines

The company maintains high standards with telecommuting agents using Envision's Click2Coach.