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September 24, 2012

CRM Featured Articles

LogMeIn's BoldChat Adds Twitter Management

The application gives customer service teams single tool for managing customer engagement on social, mobile, email, and Web channels.

Silverpop Enhances Engage's Capabilities

The latest version features enhanced dynamic content and lead scoring.

Mutual Mobile Releases Sales Enablement Solution

The company's Mobile Sales Enablement Solution is already in use by J.Hilburn, Audi, and Co-Star.

Moxie Releases an Enhanced Knowledge Spaces

Widgetized customer experience portal enables personalized, on-brand customer experiences.

Telligent Releases Updates to Its Social Community Software

New versions of Enterprise and Community empower employees to better know, engage, and serve customers.


Protect Your Most Valuable Business Assets—Your Customers

Optimal CRM incorporates data protection best practices to curtail identity theft.


Outsourced Home Agents Market to Double by 2015

Technical support, communications, and media verticals will see the most growth.

Pint of View

Stop Touching Me! The Overuse of Social Media

Communication is good, but too much can spell disaster.