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September 17, 2012

CRM Featured Articles

Emailvision Acquires PredictiveIntent

The marketing automation and BI vendor adds predictive analytics and behavioral targeting to its mix.

Zendesk Updates Its Customer Service Platform

The company received $60 million in funding to fuel customer service revolution, accelerate technology innovation and continue global expansion.

GetHuman Adds Zingaya Click-to-Call to Its Web Site

One-click calling creates a direct link to contact customer service desks.

Genesys and Telekom Deutschland Announce New Cloud-Based Contact Center Solution

Expanded relationship to target the SMB market for integrated contact center solutions in the cloud.

IBM Brings Analytics to Social Business Processes

Companies can use the new IBM Connections software to apply analytics to social business initiatives.


Move from Social Media to Social CRM

Five ways to bring your business up to speed.


The Numbers Game

Sports team struggle with collecting and analyzing data about their supporters.

The Tipping Point

How Analytics Makes Us Smarter

Turn information into insight.