Zendesk Updates Its Customer Service Platform
In addition, Zendesk today announced the completion of $60 million of new financing. The financing was led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank and the company's existing venture capital investors, Charles River Ventures, Benchmark Capital and Matrix Partners.
"Since we released Zendesk in 2007, the world has dramatically changed its perspective on customer service," said Zendesk founder and CEO Mikkel Svane in a statement. "Consumers are more empowered than ever, forcing companies to completely rethink how they engage with their customers. Today's consumers expect ubiquitous, real-time customer service that is transparent and authentic. And companies are remodeling their customer relationships from being transactional-based to lifetime-value based. Zendesk is extremely well positioned to lead this market, and the new funding will make Zendesk, the new face of customer service, a globally recognizable brand."
"We have been a leader in applying ideas born and nurtured in the consumer space to enterprise software," said Adrian McDermott, Zendesk's senior vice president of engineering and product at Zendesk, in the statement. "Zendesk sees itself as a company that takes difficult business practices and makes them easy to understand and use within a beautiful product, enabling companies to give great customer service."
Zendesk Launches Embeddables to Make Customer Service Native to Mobile Apps
Users can now incorporate self-service, ticket submission, and chats into apps.
Zendesk Adds Net Promoter Score Surveys to Its Customer Service Platform
The survey tool helps Zendesk users evaluate their customer relationships.
Zendesk Launches Native iPad Application
Company says 60 percent of Zendesk customers are now mobile.
Zendesk and Magento Team Up in Platform Integration
Alliance will drive customer service support for e-commerce sites.