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September 10, 2012
CRM Featured Articles
VirtuOz Releases Packaged Integration with Moxie Software's Chat Spaces
Companies realize a 10 percent increase in customer satisfaction by integrating virtual agents with live chat.
IBM Launches Cloud-Based Marketing Center
New service combines analytics with real-time marketing execution capabilities.
inContact Expands Cloud Software Platform
Cloud contact center software provider adds functionality to outbound campaigns, customer chat, real-time contact center dashboards, and international language and standards support.
Salesforce.com Drops Its Application to Trademark "Social Enterprise"
The company will also drop the term from its marketing material in the future.
Kred Rolls Out Kred for CRM
Application lets Salesforce.com customers score social media users on influence and outreach.
HD Voice Clears Up the Phone Experience
Wideband audio could be the next evolution—or revolution—in technologies to hit the contact center space.
Increase Customer Quality of Experience While Achieving ROI
A proactive approach lets you eliminate communication glitches before your customers know they exist.
Using CRM to Read Digital Buyer Intent
A decline in face-to-face selling calls for new solutions.