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September 10, 2012

CRM Featured Articles

VirtuOz Releases Packaged Integration with Moxie Software's Chat Spaces

Companies realize a 10 percent increase in customer satisfaction by integrating virtual agents with live chat.

IBM Launches Cloud-Based Marketing Center

New service combines analytics with real-time marketing execution capabilities.

inContact Expands Cloud Software Platform

Cloud contact center software provider adds functionality to outbound campaigns, customer chat, real-time contact center dashboards, and international language and standards support. Drops Its Application to Trademark "Social Enterprise"

The company will also drop the term from its marketing material in the future.

Kred Rolls Out Kred for CRM

Application lets customers score social media users on influence and outreach.

Magazine Features

HD Voice Clears Up the Phone Experience

Wideband audio could be the next evolution—or revolution—in technologies to hit the contact center space.


Increase Customer Quality of Experience While Achieving ROI

A proactive approach lets you eliminate communication glitches before your customers know they exist.

Reality Check

Using CRM to Read Digital Buyer Intent

A decline in face-to-face selling calls for new solutions.