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July 25, 2012

CRM Featured Articles

Altitude Software Launches Unified Social Media Solution for Customer Service

Altitude uCI 8 enables companies to engage customers in social media and apply customer service discipline, metrics, and resources.

Royal Mail Delivers SMS, QR, and Personalized Email

New MarketReach offering promises to raise direct marketing response rates.

FusionOps Extends Reach with Three SAP Partners

The companies add self-service, pre-built dashboards, and analytics to their portfolios.

DataRPM Announces "Instant Analytics" for Everyone

DataRPM delivers a new self-service analytics experience in the cloud-optimized platform.

New Organic and Paid Search Reporting, Bidding Options in Kenshoo Enterprise 4.7

Upgrade gives clients added insights into search marketing performance and more.


Why Recurring Relationships Trump Recurring Transactions

Execute a successful subscription-based revenue model.

Case Studies

Juniper Networks Adds Value to Customer References

Metia Enterprise Reference Manager helps streamline efforts and empower the sales team.

Customer Experience

The Challenges of Global CRM

Doing business in multiple countries adds new challenges to social implementations.