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June 18, 2012
CRM Featured Articles
Hearsay Social Unveils Content Exchange
The offering provides fresh and relevant media content for marketers.
Satmetrix Debuts Social Net Promoter
Metric draws on sentiment analysis to tie customer conversations to brand customer experience strategy
Salesforce.com and Twitter Announce Global Strategic Alliance
With more than 400 million Tweets per day, Salesforce Radian6 and Twitter provide companies with new opportunities to listen, engage and gain customer insight in real time.
TeleTech Launches Net Promoter Accelerator
Exclusive solution improves Net Promoter Score by integrating strategy, software, and services at the point of customer contact.
Zoho CRM Adds Dedicated App for iPad
Zoho CRM covers mobile options for iPad, iPhone, Android and browser users.
Improving the Performance of Your Outbound Call Center
Save time and money by increasing right party contact rates.
Big Data, Big Deal
What you don't know can hurt your business.
A Customer Support Portal to Rely On
IRely makes a wise choice with TechExcel's CustomerWise.