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June 06, 2012

CRM Featured Articles

ClickFox Releases Customer Experience Analytics Version 6.4

Analytics Engine maps customer behavior to business drivers, unifies trends and predictions across departmental functions.

Autonomy Rolls Out Big Data Solutions in the Cloud

Features include enhanced support for Hadoop and stronger analytics for marketers

CSG International Unveils AgentHub

The SaaS-based solution suite enables unified customer communications and contact center technology.

Magazine Features

Find the Right Social Media Monitoring Tool

Knowing how your brand is faring on the Web is essential, but which solution is best for your organization?


Becoming Preferred: Up-Level the Brand Experience

Learn how to be unique in a crowded marketplace and add distinctive value to customer experiences.

The Tipping Point

Knowing Your Customers in the Digital Age

New technologies mean new challenges.