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May 07, 2012

CRM Featured Articles

Satmetrix Enhances NetPromoter in the Cloud

Enhancements include Salesforce Connect, NPS Compare and Performance Compare Charts, role-based notifications, and upgrades to Business View.

Responsys Unveils the Interact Social Data Cloud

Interactive marketers can now access social profile and behavioral data within Responsys Interact Suite to orchestrate and optimize cross-channel marketing programs.

IBM to Acquire Tealeaf Technology

The deal expands IBM's Smarter Commerce initiative and its offerings in customer experience analytics.

Teradata Snaps Up Cloud-Based Digital Marketing Provider eCircle

The deal further strengthens the data warehouse veteran's hold in the marketing data space.

NICE Introduces Analytics-driven Real-time Customer Interaction Management Offering

The offering, enhanced by recent Fizzback and Merced acquisitions, enables enterprises to shape interactions as they occur and impact every stage of the interaction lifecycle.

Magazine Features

Natural Language Understanding Grows Up

The bar has been raised for technologies that not only hear, but understand too.


All Creative Is Not Created Equal

Make your ads for video stand out.

Voice of the Customer

The Cloud Effect

Don't give customers a reason to jump ship.