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February 15, 2012
CRM Featured Articles
utribo Connect Adds Click-to-Call and Click-to-Video to Any Web Site or Social Network
Ideal for any B2B, B2C and C2C online community, Web site, or contact center, utribo's solution works with any browser on any laptop or desktop PC.
Despite Improvements in Service, Two out of Three Consumers Switched Companies in 2011
Switching rises in eight out of 10 industries; loyalty programs do not wield big influence, Accenture reports.
Mutare Integrates Voicemail into Call Centers
Reporting, escalation, and unified message tools help meet service-level agreements.
VMware and Mitel Bring Desktop Virtualization to the Contact Center
Integrations provide contact center managers centralized administration, better security, and the ability to reduce costs.
Customer Service Gets Smart with Artificial Intelligence
Mimicking customer care agents, this technology offers improved customer satisfaction and a healthier bottom line.
Wyndham Hotel Group's Targeted Emails Break Records
Marketing team hones in on members through email messages.
The Tipping Point
CMOs in a Changing Marketplace
Strategies for success in today's—and tomorrow's—business landscape.