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January 25, 2012

CRM Featured Articles

Conversocial Releases Priority Response Engine

The company adds priority handling, tagging, and customer history to address demand for customer service via Facebook and Twitter.

GlobalOne Picks Up Weblinc

Acquisition of Australian cloud applications provider to strengthen company's global footprint.

MicroAutomation Releases MicroMessenger Powered by Voxeo

The campaign management and outbound notification app is the first Voxeo Connect Certified Partner application.

Amdocs Launches New Enterprise Solutions to Enhance the Business Customer's Experience

Enterprise Customer Management and Enterprise Service Fulfillment solutions complement Amdocs' existing enterprise charging and billing offering.


Making Channel Sales as Effective as Direct Sales

The right incentive programs and management can make a world of difference.


Are CRM's Worst Years Behind It?

Cloud technologies and social networking will drive future demand

Customer Service Is a Complex Ecosystem

Forrester research finds companies lack integration across channels