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December 05, 2011

CRM Featured Articles

NICE to Acquire Merced Systems

The integration of Merced's Performance Management solution with NICE's real-time analytics and real-time customer feedback will enable organizations to optimize customer-facing processes.

Salesforce Takes Enterprise Social Media Marketing to the Cloud

Radian6 Social Marketing Cloud lets companies monitor 150 million sources of social media conversations and more

Confirmit and Clarabridge Partner on Voice of the Customer Strategies

Collaboration enables companies to transform customer feedback into actionable insight.

RightNow Extends Customer Experience Suite with Intent Guide for Facebook and Mobile

RightNow CX for Facebook and RightNow Mobile now includes natural language search capabilities.

Magazine Features

Can Voice Biometrics Hack Computer Security?

Speech technology can protect customer data against small-scale attacks.


Don't Overlook Your Service Provider for Hosted Call Center Solutions

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Voicing the Future