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August 17, 2011

CRM Featured Articles

Pronexus Partners with RealityCorp for IVR Testing Solution

Next-generation IVR development solution promises to accelerate functional testing of systems.

Voxeo Announces Prophecy 11 and VoiceObjects 11

Prophecy adds HD audio and IPv6 and fax support while VoiceObjects brings greater scalability and ease of use.


Success with CRM

Three principles to further connections with customers

Front Office

CRM Recovers with Low-Cost Options

Being agile in today's competitive market enables organizations to better respond to customers' changing needs.

Reality Check

Overcoming Skepticism to Exploit Social CRM

Many executives fear a healthy two-way conversation with customers