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March 24, 2010
CRM Featured Articles
Jive's Bright Idea
With Jive Ideation, the social business software provider integrates idea management into its portfolio.
Calling for Customer Experience Insight
Social media may be hot, but don't leave contact centers out in the cold.
CRM's Hearty Appetite
Mergers and acquisitions ramp up at the start of the new year as vendors expand roadmaps and look for ways to fulfill promises.
M&A & CRM
A timeline of the tumult: The industry's shaken, but that may be a sign that the something's stirring. Here's a chance to look at the big picture—and to remember that not all deals pan out as intended.
At least one analyst firm saw consolidation as an opportunity for creative recruiting.
Supporting the Service Channel
Customers can get support from a variety of sources. They only get service from you.