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April 06, 2009
CRM Featured Articles
4 Rules to Recession-Proofing Your Brand
Search Engine Strategies NYC '09: In the current economic climate, even top-shelf brands need to be wary. "Marketing must move from passion to compassion," according to a presenter.
Loyalty for the New Breed of Customer
Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
Avaya Takes a SIP
To streamline and improve customer service, Avaya unveils new contact center solutions designed around the architecture of the session initiation protocol.
The 2009 CRM Service Awards: Table of Contents and Introduction
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Retail Banking’s New Approach, Part 1
Bankers need a change in their CRM methods.
Service with a :-)
Customer strategists' service and support options are rapidly multiplying.