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December 12, 2022
Magazine Features
Using ROAS to Maximize Your Limited Ad Dollars
01 Dec 2022
Tools exist to provide insights into which channels and sites lead to conversions, but they require work.
Viewpoints
The Future of the Contact Center Is Streamlined Data Collection
01 Aug 2022
Most of us have had at least one experience with a call center that didn't quite meet our expectations. But it doesn't have to be that way. (Featured on SmartCustomerService.com.)
CRM Across the Wire
ProTexting Integrates with HubSpot
09 Dec 2022
ProTexting's integration with HubSpot allows users to communicate with customers via SMS and automate tasks.
Really Simple Systems Launches Workflow Automation
08 Dec 2022
Really Simple Systems Workflow Automation lets users create CRM workflows without code.
Vonage Adds Salesforce Shield Security for Vonage Contact Center
09 Dec 2022
Vonage Salesforce Shield Security for Vonage Contact Center adds extra compliance and security features. (Featured on SmartCustomerService.com.)
Lumen Expands Partnership with Genesys
09 Dec 2022
Lumen has expanded its Genesys partnership to offer a holistic, cloud-based solution for contact centers. (Featured on SmaretCustomerService.com>.)
Sendbird Launches Scheduled Messages and Polls
07 Dec 2022
Sendbird's Scheduled Messages and Polls provide new ways for companies and users to interact when chatting in apps.
RingCentral Adds Encryption to Phone and Messaging
07 Dec 2022
RingCentral's comprehensive end-to-end encryption solution now covers messaging, phone, and video through its MVP product. (Featured on SmartCustomerService.com.)
Polaris Eyes Robust Growth for Contact Center Analytics
06 Dec 2022
Polaris expects the contact center analytics market to grow at a CAGR of 19.4 percent through 2030. (Featured on SpeechTechMag.com.)
Dialpad Launches Ai-Powered Customer Intelligence
06 Dec 2022
Dialpad's Ai-Powered Customer Intelligence Platform brings automation and actionable real-time insights to businesses and contact centers. (Featured on SpeechTechMag.com.)