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December 12, 2022

Magazine Features

Using ROAS to Maximize Your Limited Ad Dollars

Tools exist to provide insights into which channels and sites lead to conversions, but they require work.


The Future of the Contact Center Is Streamlined Data Collection

Most of us have had at least one experience with a call center that didn't quite meet our expectations. But it doesn't have to be that way. (Featured on

CRM Across the Wire

ProTexting Integrates with HubSpot

ProTexting's integration with HubSpot allows users to communicate with customers via SMS and automate tasks.

Really Simple Systems Launches Workflow Automation

Really Simple Systems Workflow Automation lets users create CRM workflows without code.

Vonage Adds Salesforce Shield Security for Vonage Contact Center

Vonage Salesforce Shield Security for Vonage Contact Center adds extra compliance and security features. (Featured on

Lumen Expands Partnership with Genesys

Lumen has expanded its Genesys partnership to offer a holistic, cloud-based solution for contact centers. (Featured on>.)

Sendbird Launches Scheduled Messages and Polls

Sendbird's Scheduled Messages and Polls provide new ways for companies and users to interact when chatting in apps.

RingCentral Adds Encryption to Phone and Messaging

RingCentral's comprehensive end-to-end encryption solution now covers messaging, phone, and video through its MVP product. (Featured on

Polaris Eyes Robust Growth for Contact Center Analytics

Polaris expects the contact center analytics market to grow at a CAGR of 19.4 percent through 2030. (Featured on

Dialpad Launches Ai-Powered Customer Intelligence

Dialpad's Ai-Powered Customer Intelligence Platform brings automation and actionable real-time insights to businesses and contact centers. (Featured on