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November 07, 2022
Companies Need to Look Into One Workforce
The new staffing requires dismantling data silos and empowering the human-bot workforce. (Featured on SmartCustomerService.com.)
Creating Customer Experiences that Endure
They need a foundation built on orchestrated systems, processes, and technologies.
CRM Across the Wire
Qualtrics Launches Manager Assist
Qualtrics' Manager Assist gives managers automated, real-time insights about team sentiment and helps them take action.
Mediafly Adds Revenue Intelligence Capabilities
Mediafly's latest release combines sales forecasting, enablement, deal inspection, and coaching.
LiveRamp and Meta Expand Partnership
LiveRamp's Authenticated Traffic Solution (ATS) is now available for marketers to connect to Facebook's Conversions API.
IBM Launches Business Analytics Enterprise to Break Down Data Silos and Streamline Planning and Analytics
IBM's Business Analytics Enterprise includes Analytics Content Hub to bring together business intelligence solutions from multiple vendors.
Twilio Expands Customer Engagement Platform
Twilio introduced several new customer engagement products at its SIGNAL event today.
ClickDimensions Launches Sales Engagement
ClickDimensions' Sales Engagement unifies sales and marketing teams.
NovelVox Builds HubSpot CTI Connectors for Cisco and Avaya Contact Centers
NovelVox's HubSpot CTI Connectors offer smart CTI controls and supervisor features for contact centers running on Avaya and Cisco platforms. (Featured on SmartCustomerService.com.)