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August 25, 2008
CRM Featured Articles
Compiere Changes Its Business View
The provider of open-source ERP and CRM products releases an upgrade with more analytic and greater integration.
Do Contact Centers Need a Unified Front?
New research from Aberdeen finds unified communications is on the minds of many, but more work needs to be done to clear up misconceptions.
Return Path and Habeas Deliver on a Merger
Former competitors aim to strengthen their collective market presence to promote the importance of email reputation management and deliverability -- in short, the "mission of saving email."
Wouldja Look at That?
Vendors and users both now have an unprecedented degree of control over what a CRM application can look like. How should that power be used?
Service and the Economy
Good service helps make you recession-proof.
Required Reading -- Training for Success
Physical and mental wellness can affect the quality of customer service.