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October 05, 2022
How Service and Support Leaders Can Tackle 3 Key Economic Challenges
The convergence of three economic challenges put extra pressure on customer support leaders, but they can be managed. (Featured on SmartCustomerService.com.)
Why ACH Is an Ideal Payments Choice for Modern Businesses
Inflation is causing companies to tighten their belts in traditional ways. But the way that they issue and receive payments can drastically reduce expenses.
The Tipping Point
Five Collaboration Strategies to Power Your CX Transformation
What do successful CX functions do differently? Build coalitions around core business competencies.
CRM Across the Wire
Invoca Adds Salesforce Integration, IVR Enhancements, and Signals and Scorecards
At its Invoca Summit today, Invoca unveiled contact center and marketing innovations to optimize spending by both business functions.
Optimizely Introduces Boundless Digital Invention and Orchestrate Solutions at Opticon
Boundless Digital Invention and Orchestrate help Optimizely users collaborate around content creation and customer foresight.
FullStory Launches Embedded Replay for Qualtrics
New integration allows cross-functional teams to access FullStory session replay directly within the Qualtrics XM Platform.
Folloze Launches Buyer Experience Platform 3.0
Folloze Buyer Experience Platform 3.0 now enables marketers to boost engagement across the digital buyer journey
Qualtrics Launces Real-Time Agent Assist and Automated Call Summaries
Qualtrics' Automated Call Summaries and Real-Time Agent Assist automate post-call work and help contact center agents respond with empathy and speed.
Sprout Social Launches Employee Advocacy
Employee Advocacy by Sprout Social enables users to manage both social media and employee advocacy in one place.
AdvisorEngine Adds Data Visualization Dashboards
AdvisorEngine's new dashboards provide readymade, role-specific visualization templates that each user can customize.