CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 10, 2022

CRM Featured Articles

Companies Need to Increase Content Moderation

User-generated content can pose serious risks if not properly monitored and addressed, Frost & Sullivan warns.


Operationalize Service Recovery with CRM

It often takes a little bit of LUCK to properly recover from service failures. (Featured on

Reality Check

The Case for Technology-Enabled Sales Coaching

The edge it provides is quite tangible.

CRM Across the Wire

Conductrics Adds Survey Capabilities to CX Optimization Platform

CX professionals can now leverage integrated survey data within the Conductrics Optimization platform to improve customer experiences in real time.

Khoros Names New CEO

Former Chief Strategy Officer Chris Tranquil takes the helm at Khoros.

Leadspace Deepens Partnership with SalesIntel

The expanded partnership enables access to SalesIntel's direct-dial, contact, and technographic data through the Leadspace platform and Leadspace Studio.

Cordial Integrates with Amperity, mParticle, and Segment

Cordial integrations with Amperity, mParticle, and Segment enhances data usage and sharing across marketing channels.

Five9 Integrates with XSELL and Invoca

XSELL Agent Experience and Invoca's conversational intelligence are connected to Five9's cloud contact center solutions.

Teikametrics Launches Flywheel 2.0

Teikametrics' Flywheel 2.0 adds AI-powered automation to maximize advertising performance across marketplaces.