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June 20, 2022

CRM Featured Articles

Verint Makes the Case for Its Solutions in Turbulent Times at Engage 2022

With the pandemic's effects still lingering, companies have untapped opportunities for differentiation, Verint Engage speakers stress on Day 2.

Verint Introduces Solutions to Address Engagement Capacity Gap at Engage 2022

Verint execs introduced Verint's One Workforce and Total Quality approaches at its Engage 2022 Conference.


Five Tips to Become an Effective Ally in the Contact Center

Effective allies to marginalized groups among contact center employees have a huge impact on morale and organizational success. (Featured on

The Tipping Point

Optimizing CRM Will Increase Revenue Velocity

Companies are increasingly feeling the need for speed

CRM Across the Wire

Intradiem Expands Its Integrations Library

Intradiem has built integrations with Genesys Cloud CX, LivePerson Messaging, and Alvaria WFM.

Validity Launches MailCharts SMS

Validity's MailCharts SMS provides insight into SMS campaigns to ecommerce marketers.

Ada Launches App Directory and Product Updates

Ada is launching dozens of tools, including a global application directory, proactive SMS, and social channels.

InMoment Acquires ReviewTrackers

InMoment's acquisition of ReviewTracker strengthens its customer feedback capabilities.

Microsoft Introduces Viva Sales

Viva Sales works with any CRM to automate data entry and brings AI-powered intelligence to sellers in Microsoft 365 and Microsoft Teams.

Salesforce Launches Sales Cloud Unlimited

Salesforce Sales Cloud Unlimited brings together automation, AI, and analytics in one platform.