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June 20, 2022
CRM Featured Articles
Verint Makes the Case for Its Solutions in Turbulent Times at Engage 2022
15 Jun 2022
With the pandemic's effects still lingering, companies have untapped opportunities for differentiation, Verint Engage speakers stress on Day 2.
Verint Introduces Solutions to Address Engagement Capacity Gap at Engage 2022
14 Jun 2022
Verint execs introduced Verint's One Workforce and Total Quality approaches at its Engage 2022 Conference.
Viewpoints
Five Tips to Become an Effective Ally in the Contact Center
01 Mar 2022
Effective allies to marginalized groups among contact center employees have a huge impact on morale and organizational success. (Featured on SmartCustomerService.com.)
The Tipping Point
Optimizing CRM Will Increase Revenue Velocity
06 Jun 2022
Companies are increasingly feeling the need for speed
CRM Across the Wire
Intradiem Expands Its Integrations Library
17 Jun 2022
Intradiem has built integrations with Genesys Cloud CX, LivePerson Messaging, and Alvaria WFM.
Validity Launches MailCharts SMS
17 Jun 2022
Validity's MailCharts SMS provides insight into SMS campaigns to ecommerce marketers.
Ada Launches App Directory and Product Updates
16 Jun 2022
Ada is launching dozens of tools, including a global application directory, proactive SMS, and social channels.
InMoment Acquires ReviewTrackers
16 Jun 2022
InMoment's acquisition of ReviewTracker strengthens its customer feedback capabilities.
Microsoft Introduces Viva Sales
16 Jun 2022
Viva Sales works with any CRM to automate data entry and brings AI-powered intelligence to sellers in Microsoft 365 and Microsoft Teams.
Salesforce Launches Sales Cloud Unlimited
16 Jun 2022
Salesforce Sales Cloud Unlimited brings together automation, AI, and analytics in one platform.