CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
June 20, 2022
CRM Featured Articles
Verint Makes the Case for Its Solutions in Turbulent Times at Engage 2022
With the pandemic's effects still lingering, companies have untapped opportunities for differentiation, Verint Engage speakers stress on Day 2.
Verint Introduces Solutions to Address Engagement Capacity Gap at Engage 2022
Verint execs introduced Verint's One Workforce and Total Quality approaches at its Engage 2022 Conference.
Five Tips to Become an Effective Ally in the Contact Center
Effective allies to marginalized groups among contact center employees have a huge impact on morale and organizational success. (Featured on SmartCustomerService.com.)
The Tipping Point
Optimizing CRM Will Increase Revenue Velocity
Companies are increasingly feeling the need for speed
CRM Across the Wire
Intradiem Expands Its Integrations Library
Intradiem has built integrations with Genesys Cloud CX, LivePerson Messaging, and Alvaria WFM.
Validity Launches MailCharts SMS
Validity's MailCharts SMS provides insight into SMS campaigns to ecommerce marketers.
Ada Launches App Directory and Product Updates
Ada is launching dozens of tools, including a global application directory, proactive SMS, and social channels.
InMoment Acquires ReviewTrackers
InMoment's acquisition of ReviewTracker strengthens its customer feedback capabilities.
Microsoft Introduces Viva Sales
Viva Sales works with any CRM to automate data entry and brings AI-powered intelligence to sellers in Microsoft 365 and Microsoft Teams.
Salesforce Launches Sales Cloud Unlimited
Salesforce Sales Cloud Unlimited brings together automation, AI, and analytics in one platform.