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June 01, 2022
CRM Featured Articles
Proactive, Personal, and Transparent Service Removes Friction, NICE Interactions Speakers Urge on Day 2
When contact centers place a value on self-service and the data that customers provide, service becomes less of a cost center and more of a value-adder, NICE event speakers maintained. (Featured on SmartCustomerService.com.)
NICE Labels Frictionless Experiences Key to Customer Service at Interactions Event
Companies need to declare war on the friction that has kept self-service from satisfying customers, speakers urged during day one of NICE's Interactions 2022 event. (Featured on SmartCustomerService.com.)
Cultivating Retention with Good Service Is Now an Imperative
Here's why the customer service function is vital to keeping customers. (Featured on SmartCustomerService.com.)
Satisfaction Does Not Guarantee Loyalty
Impressions go a lot further in ensuring repeat business.
CRM Across the Wire
Email Marketing to Reach $59.8 Billion by 2032
Future Market Insights projects email marketing will grow at a compounded annual rate of 17 percent for the next 10 years.
TikTok and Sprinklr Expand Partnership
As an official partner in the TikTok Content Marketing specialty, Sprinklr now supports organic and paid content on TikTok.
Khoros Joins TikTok's Marketing Partner Program
Partnership includes TikTok API integrations, providing Khoros customers access to TikTok functions within Khoros' digital customer engagement platform.
Verint Partners with Intelligent Voice
Verint and Intelligent Voice integration empowers improved financial compliance oversight.
Emplifi Becomes a TikTok Marketing Partner
Companies can now use Emplifi's Social Marketing Cloud to manage, measure, and create video content for their TikTok audiences.
NovelVox Launches Wallboards and Agent Dashboards for Amazon Connect
NovelVox Wallboards and Agent Dashboards provide contact centers running on Amazon Connect a full display of agent performance. (Featured on SmartCustomerService.com.)
Helpshift Launches Feedback Plus for Its New Metashift Product
Feedback+ is Phase One of Helpshift's Metashift rollout for mobile in-app and AR customer support experiences in the metaverse. (Featured on SmartCustomerService.com.)