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April 27, 2022


Invest in Customer Service Technology to Make Agents More Empathetic

Agent empathy is developed over time, and the right technology can bring it out. (Featured on

Small Biz Buzz

The Next Frontier in Customer Engagement: Streaming Video

But be warned: Livestreaming isn't easy, even if it looks that way.

CRM Across the Wire

Alida Adds Video Capabilities to TXM Platform

Alida's Spring 2022 Total Experience Management product release delivers more than a dozen new features.

Freshworks Launches CRM for E-Commerce

Freshworks' CRM for E-Commerce unifies conversational messaging, marketing, sales, and customer support.

Qualtrics Partners with UPS

Qualtrics' Delighted feedback solution is now available in the UPS Digital Connections program.

RollWorks Integrates with Drift

RollWorks has launched a conversational chat integration with Drift.

Sprinklr Integrates with Amazon Connect

Sprinklr connects its Modern Care solution with Amazon Connect. (Featured on

TCN Launches Data Explorer for Contact Center List Management

TCN's Data Explorer is a data visualization and compliance tool for list management. (Featured on

Merge Releases Unified CRM API 

Merge adds a fifth category of integrations with Unified CRM API.