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April 27, 2022
Invest in Customer Service Technology to Make Agents More Empathetic
Agent empathy is developed over time, and the right technology can bring it out. (Featured on SmartCustomerService.com.)
Small Biz Buzz
The Next Frontier in Customer Engagement: Streaming Video
But be warned: Livestreaming isn't easy, even if it looks that way.
CRM Across the Wire
Alida Adds Video Capabilities to TXM Platform
Alida's Spring 2022 Total Experience Management product release delivers more than a dozen new features.
Freshworks Launches CRM for E-Commerce
Freshworks' CRM for E-Commerce unifies conversational messaging, marketing, sales, and customer support.
Qualtrics Partners with UPS
Qualtrics' Delighted feedback solution is now available in the UPS Digital Connections program.
RollWorks Integrates with Drift
RollWorks has launched a conversational chat integration with Drift.
Sprinklr Integrates with Amazon Connect
Sprinklr connects its Modern Care solution with Amazon Connect. (Featured on SmartCustomerService.com.)
TCN Launches Data Explorer for Contact Center List Management
TCN's Data Explorer is a data visualization and compliance tool for list management. (Featured on SmartCustomerService.com.)
Merge Releases Unified CRM API
Merge adds a fifth category of integrations with Unified CRM API.