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April 20, 2022


The Argument for Making Video a Standard Contact Center Channel

Prior reasons for not adopting video for customer service have slipped away in the past few years. (Featured on

Reality Check

Evolving CRM from the Enterprise to the Extraprise

The goal: creating a community in which everyone contributes to their collective success.

CRM Across the Wire and Medtelligent Partner's conversational automation platform integrates with Medtelligent's electronic health records tools to aid residents and staff at assisted living communities. (Featured on

Salesloft Introduces Forecast

Salesloft Forecast is the newest part of the Salesloft Modern Revenue Workspace and helps sales leaders identify and respond to missed opportunities.

SimplicityDX Introduced SimplicityDX Edge Experience Platform

SimplicityDX's Edge Experience Platform lets companies respond to product availability issues in mid-campaign and adjust accordingly.

Conviva Launches on Google Cloud Marketplace

Conviva on Google Cloud delivers real-time insights and actionability to maximize viewer acquisition, engagement, and experience.

ActionIQ Partners with InfoSum

Partnership integrates the ActionIQ CX Hub and the InfoSum Secure Data Clean Room.

Precisely Announces SaaS Option for SAP Automation Solutions

Precisely Automate users can now automate complex, data-intensive SAP processes in the cloud.

Instreamatic Launches Speaky

Instreamatic's Speaky is a voice AI platform for customer feedback and real-time sentiment analysis. (Featured on