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April 18, 2022
CRM Featured Articles
Usability Challenges Salesforce's CRM Dominance
As companies shift focus to ease of use, Salesforce failed to make the leaders list in Nucleus' CRM Value Matrix for the first time in more than a decade.
All Marketing Should Be Like Developer Marketing
Making your product or service the solution to their problem works with the development community. Why isn't this authentic and informative approach applied to all types of marketing?
Tips for Unlocking Chatbots' Full Potential with Automation
Automation-enabled chatbots can help organizations deliver the superior level of service customers expect in our digital era. (Featured on SmartCustomerService.com.)
The Metaverse Won’t Be as Forgiving as Web 2.0
Customer experience leaders need to figure out their place in the metaverse economy.
CRM Across the Wire
Nextech AR Launches Nextech Metaverse Suite
The Nextech Metaverse Suite is an integration of Nextech AR's 3D and AR SaaS offerings in one portal.
ON24 Introduces ON24 Forums
ON24 Forums lets companies offer moderated, branded, and interactive discussions.
UJET Launches Certified Delivery Partner Program
Quantiphi has become the first UJET Certified Delivery Partner.
NICE Partners with Deutsche Telekom
NICE and Deutsche Telekom Global Business partner to bring CXone to companies across Europe.
UserTesting Adds Customized AI-Powered Insights
UserTesting's new Fuel Cycle integration enables organizations to capture more context from their known community members.
Sendbird Launches Chat v4 and UIKit v3
Sendbird's latest apps help developers build and deploy chat applications faster and on more platforms.