CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
March 30, 2022
Flawed Proactive Customer Service Can Do More Harm Than Good
Here are some tips to make sure that your proactive customer service outreach doesn't overwhelm customers or your contact center. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Mediafly Releases Revenue 360 Suite
Mediafly Revenue 360 suite offers solutions for sales enablement, revenue intelligence, value selling, and buyer engagement.
Optimove Acquires Kumulos
Optimove's acquisition of Kumulos allows it to expand the mobile capabilities of its marketing platform.
Reputation Launches Competitive Intelligence
Reputation's Competitive Intelligence breaks down public customer feedback to provide competitive insights.
Smartly.io Launches Social Advertising Solutions
Budget Pacing Visualizer, Dynamic Local Inventory Ads, and Cross-Campaign Budget Optimization increase Smartly.io's social media advertising capabilities.
BigCommerce Releases Multi-Storefront
BigCommerce Multi-Storefront helps companies unify management of multiple brands and locations within a single store.
Snowflake Launches Retail Data Cloud
Snowflake's Retail Data Cloud brings all CPG industry data sources together.