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March 02, 2022

CRM Featured Articles

Gartner Urges Strategically Severing Ties with Poor-Fit Customers

New research outlines how customer service leaders should develop a cross-functional customer break-up strategy.

Viewpoints

The Work-at-Home Discussion Continues

With uncertainty still looming, contact centers should continue the staffing policies that have worked so far. (Featured on SmartCustomerService.com.)

Case Studies

Tattle Puts Feedback on the Rib & Chop House Menu

Restaurant chain increases sales and customer satisfaction with Tattle customer insights.

CRM Across the Wire

8x8 Adds to XCaaS

8x8 enhances capabilities in its XCaaS integrated cloud communications and contact center solution.

Phrasee Announces Real-Time Language Personalization and Insights 

Phrasee's Real-Time Language Personalization and Insights automates the creation of customer messaging.

Simon Data Partners with Attentive

Simon Data and Attentive unlock SMS personalization capabilities with latest integration.

Uniphore Introduces Q for Sales

Uniphore Q for Sales uses real-time emotional intelligence to help sales reps during meetings.

Syniverse Launches Hyperscale Communications Platform

Syniverse's newest CPaaS platform allows for customer messaging at a large scale across channels and geographies.

Zendesk Terminates Momentive Merger

Zendesk failed to get stockholder approval for its Momentive bid.

ZoomInfo Launches Tracker

ZoomInfo Tracker notifies sales reps when accounts change jobs.