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March 02, 2022
CRM Featured Articles
Gartner Urges Strategically Severing Ties with Poor-Fit Customers
New research outlines how customer service leaders should develop a cross-functional customer break-up strategy.
The Work-at-Home Discussion Continues
With uncertainty still looming, contact centers should continue the staffing policies that have worked so far. (Featured on SmartCustomerService.com.)
Tattle Puts Feedback on the Rib & Chop House Menu
Restaurant chain increases sales and customer satisfaction with Tattle customer insights.
CRM Across the Wire
8x8 Adds to XCaaS
8x8 enhances capabilities in its XCaaS integrated cloud communications and contact center solution.
Phrasee Announces Real-Time Language Personalization and Insights
Phrasee's Real-Time Language Personalization and Insights automates the creation of customer messaging.
Simon Data Partners with Attentive
Simon Data and Attentive unlock SMS personalization capabilities with latest integration.
Uniphore Introduces Q for Sales
Uniphore Q for Sales uses real-time emotional intelligence to help sales reps during meetings.
Syniverse Launches Hyperscale Communications Platform
Syniverse's newest CPaaS platform allows for customer messaging at a large scale across channels and geographies.
Zendesk Terminates Momentive Merger
Zendesk failed to get stockholder approval for its Momentive bid.
ZoomInfo Launches Tracker
ZoomInfo Tracker notifies sales reps when accounts change jobs.