CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 10, 2021


Contact Centers are Becoming Experience Hubs and Driving the Future of Customer Service

Companies need to ask critical questions if they plan to improve customer experiences. (Featured on


Marketers Need to Earn a Seat at the Table

CMOs often don't have a voice in executive discussions, Forrester finds.

CRM Across the Wire

Conversica Launches Conversational ABM

Conversica's Conversational Account-Based Marketing solution helps companies deliver personalized engagement at scale.

Nimble Launches Workflows

Nimble Workflows automates contact management functions across departments.

Invoca Launches Lost Sales Recovery

Invoca's Lost Sales Recovery helps businesses identify and act on missed opportunities from unanswered calls. Launches Inbox, an Agent Assist Platform's Inbox is an omnichannel customer support helpdesk that unifies customer contacts.

Marchex Launches Marchex Anywhere Integration Platform

Marchex Anywhere expands access to CPaaS, UCaaS and CCaaS platforms for Marchex Conversation Intelligence.

Custodia Partners with Behavox

Custodia is integrating Behavox's Communications Surveillance into Compliance Cloud One (CC1) and Custodia Assist.

Forrester Adds  Predictive Capability to FeedbackNow

Forrester's FeedbackNow solution can now help businesses proactively anticipate and address customer experience issues.