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November 10, 2021
Contact Centers are Becoming Experience Hubs and Driving the Future of Customer Service
Companies need to ask critical questions if they plan to improve customer experiences. (Featured on SmartCustomerService.com.)
Marketers Need to Earn a Seat at the Table
CMOs often don't have a voice in executive discussions, Forrester finds.
CRM Across the Wire
Conversica Launches Conversational ABM
Conversica's Conversational Account-Based Marketing solution helps companies deliver personalized engagement at scale.
Nimble Launches Workflows
Nimble Workflows automates contact management functions across departments.
Invoca Launches Lost Sales Recovery
Invoca's Lost Sales Recovery helps businesses identify and act on missed opportunities from unanswered calls.
Yellow.ai Launches Inbox, an Agent Assist Platform
Yellow.ai's Inbox is an omnichannel customer support helpdesk that unifies customer contacts.
Marchex Launches Marchex Anywhere Integration Platform
Marchex Anywhere expands access to CPaaS, UCaaS and CCaaS platforms for Marchex Conversation Intelligence.
Custodia Partners with Behavox
Custodia is integrating Behavox's Communications Surveillance into Compliance Cloud One (CC1) and Custodia Assist.
Forrester Adds Predictive Capability to FeedbackNow
Forrester's FeedbackNow solution can now help businesses proactively anticipate and address customer experience issues.