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November 10, 2021

Viewpoints

Contact Centers are Becoming Experience Hubs and Driving the Future of Customer Service

Companies need to ask critical questions if they plan to improve customer experiences. (Featured on SmartCustomerService.com.)

Insight

Marketers Need to Earn a Seat at the Table

CMOs often don't have a voice in executive discussions, Forrester finds.

CRM Across the Wire

Conversica Launches Conversational ABM

Conversica's Conversational Account-Based Marketing solution helps companies deliver personalized engagement at scale.

Nimble Launches Workflows

Nimble Workflows automates contact management functions across departments.

Invoca Launches Lost Sales Recovery

Invoca's Lost Sales Recovery helps businesses identify and act on missed opportunities from unanswered calls.

Yellow.ai Launches Inbox, an Agent Assist Platform

Yellow.ai's Inbox is an omnichannel customer support helpdesk that unifies customer contacts.

Marchex Launches Marchex Anywhere Integration Platform

Marchex Anywhere expands access to CPaaS, UCaaS and CCaaS platforms for Marchex Conversation Intelligence.

Custodia Partners with Behavox

Custodia is integrating Behavox's Communications Surveillance into Compliance Cloud One (CC1) and Custodia Assist.

Forrester Adds  Predictive Capability to FeedbackNow

Forrester's FeedbackNow solution can now help businesses proactively anticipate and address customer experience issues.