CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
October 27, 2021
CRM Featured Articles
Harris Poll Survey Unveils Marketers' Top Five Plans for a Post Third-Party Cookie World
Marketers have plans to deal with the phasing out of cookies, and many consumers are on board, Harris Poll data reveals.
How to Break Through the Status Quo of Customer Care
Customer service needs to take a proactive approach to avoid alienating consumers. (Featured on SmartCustomerService.com.)
CRM Across the Wire
LiveVox Launches LiveVox WFM
LiveVox WFM helps contact centers manage staffing with tools for scheduling, forecasting, and reporting. (Featured on SmartCustomerservice.com.)
Alida Launches Fall 2021 Release
Alida's Fall 2021 Release brings deeper AI, analytics, and integrations.
SAP Integrates Sales Cloud with Microsoft Teams
SAP Sales Cloud's integration lets sellers access and update customer records in Microsoft Teams.
LeadsRx Expands Cloud Support
LeadsRx Privacy Studio now supports cloud infrastructuures from AWS, Google, IBM, Microsoft, Oracle, DigitalOcean, and Rackspace.
Bizzabo Acquires TeeVid
TeeVid aids Bizzabo in launching the Ultimate Video Production Suite for events.
ON24 Updates Its Event Platform
ON24 users now have more ways to engage audiences with enhanced webinars and a new video-centric virtual event product, and capture audience insights.
The Next Step
The Employee Exodus (and How to Stop It)
This isn't just about COVID or the fickle desires of the next generation; it's about the future of work itself.