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October 27, 2021

CRM Featured Articles

Harris Poll Survey Unveils Marketers' Top Five Plans for a Post Third-Party Cookie World

Marketers have plans to deal with the phasing out of cookies, and many consumers are on board, Harris Poll data reveals.


How to Break Through the Status Quo of Customer Care

Customer service needs to take a proactive approach to avoid alienating consumers. (Featured on

CRM Across the Wire

LiveVox Launches LiveVox WFM

LiveVox WFM helps contact centers manage staffing with tools for scheduling, forecasting, and reporting. (Featured on

Alida Launches Fall 2021 Release

Alida's Fall 2021 Release brings deeper AI, analytics, and integrations.

SAP Integrates Sales Cloud with Microsoft Teams

SAP Sales Cloud's integration lets sellers access and update customer records in Microsoft Teams.

LeadsRx Expands Cloud Support

LeadsRx Privacy Studio now supports cloud infrastructuures from AWS, Google, IBM, Microsoft, Oracle, DigitalOcean, and Rackspace.

Bizzabo Acquires TeeVid

TeeVid aids Bizzabo in launching the Ultimate Video Production Suite for events.

ON24 Updates Its Event Platform

ON24 users now have more ways to engage audiences with enhanced webinars and a new video-centric virtual event product, and capture audience insights.

The Next Step

The Employee Exodus (and How to Stop It)

This isn't just about COVID or the fickle desires of the next generation; it's about the future of work itself.