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July 14, 2021
CRM Featured Articles
Colorado Passes Consumer Privacy Legislation
Colorado is just the third U.S. state to pass legislation that protects consumer data.
McDonald's Gets in the Loyalty Game
The real value for McDonald's is in the customer data it can collect through its mobile app.
Inconsistent Communication Is Costing You Customers. Here Are 5 Ways to Help
Consistency is vital to move the needle on both CSAT and performance. But growing globalization and new, complex trends have compounded the challenge of inconsistency—and multiplied its impact on results. Here's what to do about it.
Workforce Management Software Improves Employee Engagement
New-generation workforce management solutions offer real-time capabilities and artificial intelligence-enabled forecasting. (Featured on SmartCustomerService.com.)
Social CRM: Your Voice for Sharing Subject Matter Expertise
Potential buyers are turning to lots of influencers. You need to make them advocates for you.
CRM Across the Wire
ZoomInfo to Acquire Chorus.ai
The acquisition will combine ZoomInfo's B2B intelligence, workflows, and engagement software with conversation insights from Chorus.
Bundled Launches Automated Gifting
Bundled's new technology automatically sends gifts to clients and employees.
VERB Releases verbMAIL for Microsoft Outlook
verbMAIL for Outlook lets users create, share, and track video emails through Outlook.
Linc Integrates CX Automation Solution with SAP Store
Linc helps companies using SAP's Commerce Cloud increase revenue and decrease customer service costs with an automated customer experience.
Centro Launches Cookieless Targeting
Centro's contextual category recommendation technology is powered by insights from Peer39.
WebFindYou Adds Live Chat
WebFindYou is introducting live chat as a component of its Unique All-in-One Digital Marketing Technology.