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June 30, 2021
With Privacy Regulations Looming, Here’s How Companies Can Prepare
Now is the time to onboard new privacy tools for your business and enact a security and compliance plan for when these laws are set in stone.
CRM Across the Wire
Vonage Contact Center for Salesforce Service Cloud Voice Available on Salesforce AppExchange
Vonage Contact Center for Salesforce Service Cloud Voice brings automation, intelligence, and global calling capability to Service Cloud Voice. (Featured on SmartCustomerService.com.)
Unbabel Integrates with Zendesk Agent Workspace
Unbabel's Zendesk Agent Workspace integration lets agents communicate with customers in any language across channels. (Featured on SmartCustomerService.com.)
Clickatell Launches Combined Chat Desk and Chat Flow Solution
Customers can move between automated and assisted chat with Clickatell's integration of Chat Desk and Chat Flow. (Featured on SmartCustomerService.com.)
OmniIndex Launches Freemium CSAT Solution
OmniIndex's cloud-based customer satisfaction analytics tool lets companies measure customer sentiment in real time.
Adobe Adds Insights to Experience Cloud
New Adobe Experience Cloud capabilities convert first-party data to insights for better personalization.
FullStory Adds Signals and Funnels to Its Digital Experience Intelligence
FullStory Signals and Funnels uncover blindspots and opportunities on digital properties.
Chorus.ai Expands Momentum Suite with Pipeline
Chorus.ai's Momentum Pipeline identifies revenue growth opportunities and risks.
The Next Step
Why Customer Service Is Getting Weird, and What You Can Do About It
Frustrated customers want to be listened to. But that culture of engagement doesn't just happen.
The Challenges of Managing Customer Interactions
Verint Customer Engagement Solutions' Daniel Ziv offers best practices for meeting the myriad challenges of customer interaction management--particularly as volume demands increase and workplaces become less centralized--in this clip from his presentation at CX Connect 2021.