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CRM Cover

September 2019

Magazine Features

The Best Software, Solutions, and Leaders: The 2019 CRM Market Awards

The Best CRM Software and Solutions: The 2019 CRM Market Leader Awards

Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market

Top Leaders in CRM: The 2019 CRM Influential Leader Awards

Join us in recognizing their achievements

Six Top Innovating CRM Companies for 2019: The CRM Rising Star Awards

These vendors provide the products, services, and integrations that add up to innovation

The Best CRM Case Studies: The 2019 CRM Elite Customer Awards

The user companies that demonstrate the power of a good solution

The Best Enterprise CRM Software and Solutions: The 2019 CRM Market Leader Awards

The Best CRM for Midsize Companies: The 2019 CRM Market Leader Awards

The Best CRM for Small Businesses: The 2019 CRM Market Leader Awards

The Best Sales Force Automation (SFA) Software and Solutions: The 2019 CRM Market Leader Awards

The Best Sales Performance Management (SPM) Software and Solutions: The 2019 CRM Market Leader Awards

The Best Marketing Automation Software and Solutions: The 2019 CRM Market Leader Awards

The Best Business Intelligence Software and Solutions: The 2019 CRM Market Leader Awards

The Best Data Quality Software and Solutions: The 2019 CRM Market Leader Awards

The Best CRM Consultancies: The 2019 CRM Market Leader Awards

Craig Charlton, CEO of SugarCRM: The 2019 CRM Influential Leader Awards

Taking a venerable vendor to the next level

Wellford Dillard, CEO of CM Group: The 2019 CRM Influential Leader Awards

On a mission to simplify the MarTech landscape

Harbinder Khera, Founder and CEO of MindMatrix: The 2019 CRM Influential Leader Awards

Promoting sales from a platform perspective

6sense Carves Out a Niche in ABM: The 2019 CRM Rising Star Awards

Continuing to define the account-based marketing space

LiveRamp Adds Links to the Identity Chain: The 2019 CRM Rising Star Awards

Extending its platform to connected TV, B2B, and beyond

Marchex Rolls into the Sales Parade: The 2019 CRM Rising Star Awards

The analytics provider makes a foray into sales

Movable Ink Helps Put Augmented Reality in Motion: The 2019 CRM Rising Star Awards

Striving to democratize the creation of AR experiences

Validity Proves Its Worth in Data Quality: The 2019 CRM Rising Star Awards

Disrupting the CRM industry with four key acquisitions

Yext Is Taking On What’s Next in Online Branding: The 2019 CRM Rising Star Awards

Expanding its cloud-based network of apps and search engines

Georgia Tech’s Football Program Sees Spike in Fan Engagement Thanks to SalesLoft: A CRM Elite Customer Awards Case Study

A smarter process and increased accountability lead to winning results

Jewelry TV Finds Gold with Riversand: A CRM Elite Customer Awards Case Study

Riversand's Product Information Management is a hidden gem for JTV's website

Spalding Scores Big Gains with Salesforce: A CRM Elite Customer Awards Case Study

The sports equipment giant expands its digital business with cloud technology

Front Office

Making Sense of the Acronym-Laden Industry

Companies can now use an API to incorporate AI into their KPI, all to get more ROI and provide a better UX.

Reality Check

With AI for Sales, Familiarity Breeds Respect

The more sales professionals look at AI for sales, the more they like what they see

The Last Line

Speech Recognition Is Not Speech Understanding

Companies and contact centers strive to communicate with customers across countries and languages, but are their efforts getting lost in [machine] translation?

Customer Experience

6 Steps for Creating and Leveraging a Digital Assessment

Here's how to ready your organization for digital leadership

The Next Step

How CRM Is Driving Organizational Change

Companies are taking control of their customer experiences

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